Ask Us
We know many customers are likely to have questions about making bookings or using our products. That’s why we've made it quick and simple to find answers to your most-asked questions. Don’t worry if your questions aren’t answered below, you can browse more categories of Ask Us further down the page.
Flybe
New Bookings and Payments
- For my return time when making a booking, should I give my landing time or estimated pick up time?
- Can I book a hotel for my return journey?
- Can I book Meet & Greet if I return to a different terminal?
- Do I need to pay ULEZ charges at Heathrow?
- Why Do You Ask for the Number of Passengers When I Book?
Parking
- Do I need to print my booking confirmation?
- For my return time when making a booking, should I give my landing time or estimated pick up time?
- Are Electric Vehicle (EV) Charging Stations Available?
- What Should I Do If I Change My Car After Booking?
- Can I book Meet & Greet if I return to a different terminal?
Lounge
Previous Customers and Discounts
- Do you price match if I find a cheaper car park or hotel elsewhere?
- How do I refer a friend, and do I get any benefits from doing this?
- What Should I Do If I Receive a Discount Code After Booking?
- Do you have seasonal sales?
- How can I apply a discount or cashback online? Am I eligible if I’ve used APH before?